“I can’t sign in to my account.”

You would not be able to sign in to your account in any of the following scenarios:

• You forgot your password
• You never created a password (for new accounts)
• You forgot or don’t know the email address for your account
• You are a team member in your organization and your organization’s primary account holder on Insurance Sales Lab has not added you as a team member

You can sign in to Insurance Sales Lab at app.insurancesaleslab.com.

When signing in, if you see the message “No user was found with that email address.” then either...

• Your account may be using a different email address; or
• If your account is supposed to be managed by someone else (e.g., your agency owner or office manager), contact that person to have them add you to Insurance Sales Lab. Upon your account being added and activated, you will receive a welcome email.

If you’ve forgotten your password, please go to app.insurancesaleslab.com/reset-password/request and enter your email address. You’ll be sent an email with a link that will allow you to reset your password.

If you have a new account and you have not yet created a password, please check your email inbox for a welcome email that will include a special link for you to create a password. Also you can use the same process as resetting your password to create a password.

If you‘re still unable to sign in, a member of our Account Management team will be able to assist you: simply click the chat bubble in the bottom-right corner and you’ll be able to get in touch with us.